Ofsted: coronavirus (COVID-19) rolling update. 93 per cent of last year’s complaints are resolved within 30 days. The Ofsted complaints procedure is ... upheld, not upheld or ‘no decision reached’. Ofsted have confirmed that from September 2020, the following changes will be introduced: Greater consistency in post-inspection arrangements across inspection remits; First, Ofsted does take Step 2 complaints seriously. The complaints process found further complaints and the designated people at OfSTED were ‘unable to decide’. Because everybody accepts you. In the letter Ofsted sent to report on the outcome of the investigation, seen by FE Week, senior inspector Rieks Drijver apologised for the trouble the original report had caused the college. This is likely something to be addressed by Ofsted in due course. Following Durand Academy’s successful High Court challenge against its Ofsted report, which would have placed the school in special measures if upheld, Luke Green and Joe Orme from law firm Hill Dickinson consider what powers a school has to challenge Ofsted judgements and what should be taken into consideration Ofsted’s response shows that of the 691 Stage 1 complaints made between April 2012 and March 2013, only four judgements (0.58 per cent) were changed or declared void. Ofsted will first ask you for some of your personal details. The Office for Standards in Education (Ofsted) has written with its decision to Middlefield Primary School in Eynesbury, Cambridgeshire, where Pamela Relf, who was found drowned earlier this year, was a long-serving teacher. An increasing proportion of complaints about Ofsted are being upheld, its annual report has revealed. Because it is a safe and caring School. The Ofsted spokesman said: "Most of the complaints about the conduct of this inspection have been upheld. 2. 170013 Introduction 1. In light of COVID19, Ofsted have extended the complaints consultation. This policy sets out our approach and procedures for handling complaints about Ofsted. An Ofsted spokesperson said: “We are saddened that the headteacher has made the decision to resign, ... Ofsted takes prompt steps to put things right when a complaint is upheld. The following table is a list of all inspection reports that we have published within the last 4 weeks. Consent: Referrals to the local authority. • If the complaint is upheld, Teachitright will offer a written explanation and if appropriate take action to resolve the matter / prevent the matter from occurring again. not upheld – meaning they have investigated and find the inspection was completed correctly. A total of 32 Norfolk schools have submitted formal complaints about Ofsted in the past three years, with nearly a third of them either fully or partially upheld. Three complaints were upheld through OFSTED’s own complaints process, including the inspection framework not being adhered to when observing and evaluating teaching. You can still submit the form even if you do not consent. Stage 1 - Informal complaint (Resolution within 5 working days) If you do not consent to your identity being shared with the school, Ofsted will take all possible steps to keep your identity and that of your child confidential. Wherever possible, Ofsted will inform you when we have shared your personal data in the ways set out above. An Ofsted spokeswoman said: "Ofsted takes all complaints seriously. It was the same picture with secondary schools with 30 of the complaints being upheld or partially upheld. It is a requirement by Ofsted that all complaints are logged along with the original written details, the outcome and any action taken. The Office for Standards in Education (Ofsted) has written with its decision to Middlefield Primary School in Eynesbury, Cambridgeshire, where Pamela Relf, who was found drowned earlier this year, was a long-serving teacher. Kaylin . They removed the emotive words from the report and replaced them with: “College leaders have improved the quality of provision. These records must be available to show an Ofsted inspector and the complainer on request. Following complaint investigations, Ofsted changed the overall effectiveness judgement for 12 inspections. Ofsted Complaints Line: 0300 123 1231. Ofsted complaints. 170013 6 19. Attainment View more. A total of 32 Norfolk schools have submitted formal complaints about Ofsted in the past three years, with nearly a third of them either fully or partially upheld. The following tables detail the number of Ofsted inspections, and the number of upheld and not upheld complaints about Ofsted. Schools inspectorate Ofsted published its annual accounts and report on Tuesday detailing the number of complaints made by all inspected parties. 2. issues and information from any upheld complaints about the school from parents to Ofsted. Research complaints at our website. Academic Year 2018 – 2019 They are investigated by an inspector and schools usually receive a detailed letter in response. Thu 11th Jun 2015, 20.00. complaint was upheld). Following an investigation, Ofsted upheld three of the seven complaints, as Mr Evans also explained in an exclusive expert article. This represented 20 per cent of complaints considered at this stage, compared with 17 per cent in 2016-17. They are investigated by an inspector and schools usually receive a detailed letter in response. not upheld – meaning they have investigated and find the inspection was completed correctly. Ofsted has limited legal powers to consider complaints about schools. The last ofsted was very critical and was classed as satisfactory, it used to be good. to follow up your concerns with the school, as you have told us you have raised your concerns with the school, to provide you with a response for your complaint. Approximately 19% of all complaints investigated this year had an aspect upheld or partially upheld. What type of provider do you wish to make a complaint about? We aim to carry out all of our work to a high standard but recognise that, occasionally, concerns may arise about our actions or the conduct of our staff. They have created a culture in which staff work resolutely in the best interests … Please note that Ofsted will have had no part so far in the process unless the inspection was done by a regulatory inspector. Any complaint relating to a child protection matter should immediately be raised with the local authority (LA) for them to handle. However the Board members appreciated that Covid-19 would have had an impact on the schools ability to investigate the complaint in a timely fashion. I know a childminder who had a malicious complaint from her husbands ex-wife who didn't even live in the county - she was just doing it as a way to attack her ex-partner and his new wife. All content is available under the Open Government Licence v3.0, except where stated, Please provide the school's full postal address, You can select multiple options for this section. All you want to know about Ofsted Number For Complaints. Inspection Reports Inspection Reports. Of 138 Stage 1 complaints upheld, or partially upheld by the inspectorate, just three per cent of … If the complaint is upheld and judgements/gradings are amended, the new report will replace the report that was previously published. Ofsted would not usually share your personal data with those agencies. It only takes a moment and you'll get access to more news, plus courses, jobs and teaching resources tailored to you. Park Academy West London was found to have “serious weaknesses” after a two-day visit in November. In the letter Ofsted sent to report on the outcome of the investigation, seen by FE Week, senior inspector Rieks Drijver apologised for the trouble the original report had caused the college. A maintained school, academy, or free school A residential special school An independent school A further education college (including sixth form college) A … Of 138 Stage 1 complaints upheld, or partially upheld by the inspectorate, just three per cent of judgements (four) were altered. But it would have been better to have clarified with her the extent to which she was unhappy about the inspector's attitude. Square No decision reached usually means that it is one person’s word against another and there is insufficient evidence on either side for the investigating inspector to decide one way or another. Three complaints were upheld through OFSTED’s own complaints process, including the inspection framework not being adhered to when observing and evaluating teaching. The school will provide ISI and Ofsted, on request, with a written record of all complaints made during any specified period, and the action which was taken as a result of each complaint. Conditions. It was the same picture with secondary schools with 30 of the complaints being upheld or partially upheld. See how we inspect. What changes will be implemented? 170013 Introduction 1. It says: “The number of formal complaints we have received this year, as a proportion of the total number of inspections and other activities we have carried out, is similar to last year. After investigation OFSTED partially upheld some of the school’s concerns. no immediate action, except to suggest the most appropriate alternative complaints route to you, refer a summary of your complaint to another statutory agency where their powers would ensure a better outcome for the pupils. Complaint until at least one aspect of concern has been partially upheld at the stage. School - complaints process found further complaints and the designated people at Ofsted ‘. Complaints about the other, similar complaints once it was aware of them in learning their names ofsted upheld complaints, were! 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