Hello everyone. Disabled all battery optimizarions. Download and install the update. Already reinstalled AA, and the phone, same issue. My andoid finally was working well with new cable ..until new android auto update came and then immediately it began to disconnect constantly. Sometimes it will reconnect on it's own. Delete cache/data/updates on AA app and reinstall. However, after a while it disconnects for no apparent reason. Android Auto doesn't stop on the phone but only disconnects. Ford’s Sync 3 connected car platform keeps pace with Carplay, Android Auto (hands-on) Dwayne De Freitas January 8, 2015 1:25 PM Mobile ... Sync 3 is pretty robust from what we’ve seen. Try another phone, if it also fails then there’s something particular with your car (USB hub or other thing). With Android Auto, you can control your smart phone apps using SYNC 3. I would bet that the hub is on it’s way out. This … If not, replace it or warranty it in my opinion. “I had Sync 3.2 and Android Auto (phone is a Pixel 3 with Android 10) was buggy and constantly disconnecting. This is without moving the phone or car at all. I am always presented with a "device not responding" message on the entertainment system and on my phone it … I figured out, that as soon as I pick up the iPhone and it recognise it (start up screen) carplay lose the connection. While waiting for step #2 to complete, uninstall Android Auto app on the customer's phone. I tried with the stock cable, and 3 others but same issue. But it can also be frustrating when things don’t work like they should. Even if you intend to use Android Auto wirelessly, it must be initially connected with a USB cable. Problem 1: Keeps Disconnecting. Sometimes pulling the fuse to the radio is necessary, but if you don’t feel comfortable you might want to leave it to the dealership to sort out hardware issues. Thanks for all the reports. Do not buy one of these off Amazon unless it is from a real Ford Dealer, as there are a lot of counterfeit or remanufactured ones from China. I was having the disconnect problem and basically, I got in and made sure that Android Auto didn't activate *on the phone* at all. I’ve never seen your issue mentioned before so it won’t be a software related issue. My S7 edge connects to my car with no problems and works fine. Thanks for your help everyone! I know those probably draw more power but there must be other Mustang owners using the same hub for Android Auto on S10 with no issues. You have a single port unit, so either will work but you are right, the single port is the one you want. Also tried my wife’s S10 and a spare S7 as well - same issues. When using my OP6 with my Ford SYNC 3 system, it takes several attempts of disconnecting and reconnecting to get Android Auto to load properly. I keep bluetooth off whenever I'm not using android auto as it's the only thing that I use Bluetooth for (I don't do many calls anyway so I don't want it on to begin with) so I don't know if it does this with any other Bluetooth device. This is a common failure. Solutions: Check Hardware. Run about $55.00 average. I think it’s worth noting. Steps I have tried: Master Reset. Phone: Samsung Galaxy S10 (Android 10), Android Auto version: 5.6.603444. Next, press the Android Auto Preferences icon (you may need to swipe the touchscreen to the left to see this icon), and choose Enable Android Auto. Hi - my Charge 3 keeps losing connectivity with my iPhone. Yesterday I received my new Pixel 3 XL and Android Auto keeps disconnecting. Sure sounds like a physical connection issue. That part is for the 2 port rectangular unit. Are you sure about the part number? This reply will now display in the answers section. Listen, IT IS NOT THE USB!!! My S10+ constantly disconnects. Sometimes it will reconnect for a while but after a time it will not connect at all. Finally, your phone must be connected to SYNC 3 … The part number is HC3Z-19A387-E. Several on EBay, etc. It did this with my previous phone and I have changed it within the last month. The one by armrest is probably easier to check. I have an iPhone and one time a bought this cable that is nylon braided. To Disable Apple Carplay: Press Settings > Apple Carplay Preferences > Disable Apple Carplay; You can also choose not to show the Apple Carplay screen when you connect your smartphone via USB

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