I would not recommend this company at all. Avoid Avis car rentals like the plague. Not much advice by staff. Rentalcars.com is part of Booking Holdings Inc., the world leader in online travel & related services. Too long to wait after a long flight with another journey to do. Every interaction with "customer service" passed to a different person in Eastern Europe, none of whom would address the matter properly.Avoid Avis, or pay heavily. I will be using Avis again in future for sure and will also strongly recommend them to others because of their service! The overall rating of the company is 1.6 and consumers are mostly dissatisfied. Customer service from the lady on the Avis desk at pickup was excellent. I would have liked a Ford Fiesta as booked, rather than the Citroen I was given. Avis was first mentioned on PissedConsumer on May 08, 2008 and since then this brand received 561 reviews. I rented a car with a company that allow £1 journeys. I took pictures, but have been fighting with them for over 3 months now. Easy to return. I'm shocked so I stupidly hand up. It’s was lovely to drive. Very good service both when getting and dropping off the car. Refuelled the car to full on return, but indicator didn't read full. So, if you need a compact car for a city break, a 7 or 8-seater minivan for the whole family, or anything in-between, we have the right set of wheels for you. Compare reviews of companies like Avis, Budget & Hertz or add your own. With Avis Car Sales, you can feel confident that you're buying a car rental at a great value and a fair price. We booked the rental through the BA website. The car we wanted was available (the basic option) but since we needed a GPS we ended up just renting a higher model car. The ease of dripping and close to my home. ID: 60FBF. All vehicles listed on this site are best-value used cars, priced below market value (based off Kelley Blue Book Typical List Price) with a no-haggle price tag guarantee. It's a journey I've done a lot. All Avis vehicles are on average, under 6 months old and undergo regular maintenance and service checks prior to every rental. The quickest and easiest car hire company I’ve ever used. They know that you have no option, they have your credit card, they can do what they want. On our last 2 trips to the UK when we rented a car, most recently in Oct 2012, we used Avis. Hi, I know this is not a review, but I couldn't find a place to review Avis Car Rental in Germany elsewhere.. The staff were very friendly. When I returned the car, there was a 1cm scratch (more of a scuff really) on the back bumper. Above and beyond with Avis car rental At Avis, we are immensely proud of the fleet of cars we have built up over the years. Pick up & drop off completely hassle free. Apex Car Rental New Zealand - www.apexrentals.co.nz 3. Additional fees may apply for drivers aged under 25 at the time of rental, please see the Terms and Conditions for further details. I have rented with Avis many times and if the car hire passes without incident they are fine. ... Alamo Car Hire www.alamo.co.uk 4. Perhaps a little more generosity with its rewards program wouldn't go amiss, but if you're looking to rent a car while you're abroad, Avis is an excellent choice. You rent the car through Avis. Enter your email address and we will send your reference number to this address. They asked us to get another car at Inverness Airport for which we had to drive out for 2 hours. Thought I would share our experience so it doesn't scare people off! I did not know I have to pay. © 2021 Trustpilot A/S. Awful looking with terrible gear change. We may refuse to allow any driver to drive the vehicle who (i) does not hold a full driving licence valid for use in the country of rental for the entire rental period, (ii) has not brought an international driving licence or official translation (if applicable), (iii) has not held their licence for the minimum period SEARCH VEHICLES UNDER $15,000. I find that very worrying and very untrustworthy. The car we picked up was a Skoda, we expected that even though the booking we made showed a photo of a BMW. Hertz Car Rental. Car was very small (not just small) and not the best quality. Booking.com Transport Limited (FCA Firm Reference No 777648) is an Appointed Representative of Cover Genius Limited, which is authorised and registered by the Financial Conduct Authority, Firm Reference No 750711. So could not collect the car. E.g. If you were late in returning the car and had not contacted Avis then the company will have been within the terms of the agreement to levy further charges. Only the latest review will count in the company's TrustScore. Exactly what you want when going back to the airport! I feel that Avis is the top of the line when it comes to car rental companies. The sat nav was not easy to set up. 2 weeks later and I still haven't received the deposit money back, plus they've added £80 - making the total over £130. The one way rental fee and Premium Location fee are not optional. This is obviously in addition to any fine.So as long as you can guarantee you won’t ever have an accident or incur a traffic violation you will be fine. He could not have been more helpful, Gatwick office was closed so had a problem dropping off. Read 1,627 Reviews Avis rental car services include white glove options for business travelers that allow for faster check in and check out. A large selection of vehicles available & with the Avis Signature Series you can travel in style. We have gathered 110 reviews from previous AVIS customers who rented a car in … Staff behave like they are doing you a favour. Discover Avis car rental options in UKwith Avis Rent a Car. Hope they succumb to the fall out of COVID and go bankrupt. I'm told the exact miles I drove (which honestly don't add up but I stupidly didn't take before and after pictures) and I'm told that I drove aprox.600 miles, which is 200 miles over the free limit. They will try to get money from you for miles you did not drive or scratches that were already on the car. I am very unsurprised that they have a one star rating on Trust Pilot. I rent frequently from Avis at the Nice Airport. It looked like the inside of the car had not been cleaned very well. The fleet guide below provides an indication of the size and style of car available for each car group. I did 300 miles. Visit our site today for excellent service and competitive prices. An unreliable and disappointing service. I wish there was a 0 Star rating, as they do not deserve 1 star.I will not recommend for an enemy. Using a cashback website, which made the booking competitive, the company has refused to engage in paying the money and are entirely untrustworthy. I know I have to pay the fine, its alright, but they just told me after 15 days and just charge me 30 pounds for admin fees without telling me what to do to pay the fine. It was an amazing experience with them. I called customer services and I was put on hold for 8 minutes before I was told to call back later. Best for Rewards Programs: Dollar. Their response time (if they respond) is at least a month. The experience had a jumpy start when we rented from the Leeds/Bradford airport. By Eli McCormick 11 April 2018. Spotless interior. The United Kingdom bore many famous historic and contemporary artists from Shakespeare in Stratford-upon-Avon to The Beatles in Liverpool. Friendliest staff I’ve encountered. Dropped a car off in immaculate condition.Sent a bill for over £800 claiming I had "scratched" car.They provided no evidence whatsoever.They pursued claim relentlessly. Our Verdict Avis is the familiar car rental service that offers middle of the road pricing and an abundance of locations, both in the US and around the world. It is absolutely ridiculous. Friendly staff. Dishonest to the very core. No one was there on pick up to show me little bits about the car. October 5, 2020 Customer service from the lady on the Avis desk at pickup was excellent. Got an upgrade. I call them up. Had a few scratches on car, no staff to discuss this with before leaving the forecourt! Basically I did everything right. Traveljigsaw Insurance Limited is incorporated in Malta and is authorised by the Malta Financial Services Authority to carry on the business of insurance in terms of the Insurance Business Act 1998. Even if the guy had set it up while i waited outside. VAT number: GB 855349007. The efficiency when arriving to pick up the car. Avis Booking Conditions EN 4 EN-12/2020 Driving Licence ! Friendly desk attendant and easy to pick up / drop off. I wait for over a week for the reply which never happens. It appears the only reason Avis Preferred keeps going is to extract more revenue from customers seen as easy pickings.Malpensa airport rental apparently easy with paper-free, no-touch express service. Been in situations when people just took staff left behind in cars... Good people, good company. Avis Car Rental, Los Angeles, California. The hand over could have covered this better, i appreciate its difficult times but this could have made life a lot easier for me. Professional & friendly staff. Ease of booking. Would definitely use AVIS again. Citroen car. Cleanliness of car. I get through to the same lady. Easy to find from the terminal and on return. You pay the rental price £79.00 but paid £99.00 as the excess would be £250 instead of £1000.00 Paid £200.00 deposit which they took instantly When I returned the van I said I expected my deposit back instantly as they took it instantly. Your booking reference has been emailed to you. Dishonest, disreputable car hire. Due to social distancing the bus wouldn’t take more people and had to wait a further 15 mins for next bus. Reserve your next car rental online with Avis save. I forgot my power bank in the car and they contacted me about it. Staff were very helpful considering the Covid-19 complications. Very easy to pick up and drop back. So I call back. Car was immaculate and very nice. AVIS used to be one of the best customer service provider - sadly no longer so. Save yourself these horrible fees you shouldn't have to pay. No surprises then when at the end of the rental I get a final invoice and am billed EUR76 on top of the reservation for 3 days of unrequested windscreen damage and insurance waiver fees. Staff were friendly and helpful and the upgraded car was great. Mr Nizar at the Avis Airport counter is excellent. Hertz (Car Hire Service): 1.6 out of 5 stars from 814 genuine reviews on Australia's largest opinion site ProductReview.com.au. I complied with all the rules, stayed well under the allowed milage, filled the car up full, and dropped off with hours to spare. I will never use Avis or Budget anymore though I used them for many years. A company that always charges more than quoted, avoid it. Shares. Avis offers a wide range of models, with a choice of sizes and styles to suit your requirements. We rented the car for 4 days initially. Booked a car via the website, went to collect it only to find that the branch had decided to shut. I've been waiting a month for my refund now. Car Hire in France. how the petrol cap opened, meaning I couldn’t refill the car with petrol and will be charged more for the company to refill. Rented a car from Newcastle Airport (NCL) on 20 Dec 2020, friendly staff, even upgraded the car to an E220d, unfortunately had to return the car 2 days early due to covid travel restrictions. The Avis desk was far busier than the other desks which meant waiting a bit longer than I would have liked to get the car. A really nasty experience. Subscribe for exclusive offers and deals! A lot of the cars at the moment seem to have a lot of dents in them. Avis’ customer service is appalling. Hire a car, truck or van in UK with Avis.com.au. Car could have radio, No sat nav bad finding my way back to return car. I knew I didn't go over but the lady on the phone made me feel so guilty that I just hung up before I could think. 272 travelers who rented a car in Edinburgh gave the car agency they used an average rating of 6.8 Based on ratings and reviews from real users on KAYAK, the best car rental companies in Edinburgh are Enterprise (8.4, 65 reviews), and Hertz (6.7, 78 reviews). Please Contact Us using this link, Read 50 customer reviews on Avis in the UK and find the best car hire deals guaranteed. Just make sure you TAKE A PICTURE OF THE MILLAGE BEFORE AND AFTER. I'm told the money that was charged was because I went over the millage. AVIS Manchester car rental experiences Before committing to renting a car in Manchester with AVIS, check to see how other customers rate the car rental service they received. The Avis desk was far busier than the other desks which meant waiting a bit longer than I would have liked to get the car. It is a good 10 minute walk from the terminal. 1838 reviews read latest review. I have been fined in the same place two different days and they just sent me the notice (without anything that I have to do) in the same day. I have used other rival car rental companies, depending on the one with the best deal as at the time of my needing a car to rent. Save your self all the hassle and find a different company to hire a vehicle from customer service is non existent. The worst car rental company in the U.K. Avis Car Rental Los Angeles operates one of the world's best-known car rental brands. The premium location fee also applies to any damage.• if you incur a traffic violation they will charge you a €50 fee to pass your driver details to the police. Did not have long to wait to pick car up. Avoid this company they are a absolute joke, still taking payments from my account without permission nearly 12 months after me renting a car from them. Quick and easy process, friendly staff, great vehicle and quick to release security deposit. On the second day, we called Avis and informed about the warning light. The only contact I've had has been from the original £1 rental company - who have contacted Avis on my behalf and have managed to get the refund on the way to me. If you don’t have an account, you can still manage your booking. This is sheer robbery Avis. Sadly AVIS just does not care. Whether you need a compact car for a weekend break, or an 8-seat minivan for a whole group, we have the right solution for you. Buy from Dollar.com. We have been unable to locate a current booking using this email address. A very minor quibble; the inside of the windscreen wasn’t particularly clean & I had to stop to wipe it off as it was impairing my vision driving into the sun. That it was really up to date with sat nav. Locality. 3 reviews of Avis Rent A Car "I was worried coming in because of the bad review here in Yelp but service was very friendly, both at the front desk and at the parking structure. We are sorry, an error has occurred processing your request. I'm certain of it. But:• if you damage the car be ware that they will also add 18% to the damage cost if you rent from an airport. The automated phone service cuts you off. Avis you should be ashamed. Select from a range of car options and local specials (You don't have to fly BA to book a car rental through them.) I am researching any info that would help me with my dispute -Avis Car rental in stuttgart, Germany in Sept 2013.. And i found this..i am hoping someone can help me..i charged the car rental on my visa..but the driver was my friend, not me..we rented a Mercedes Benz..returned it with an inch scratch on the rim and a 1/2 inch peel on the tire.. I am a visitor and been fined by the paid outdoor carpark. I rented from Avis, initially via a BA Holiday booking and then via two separate extensions booked directly, because I wanted to deal with a reputable company. 15 years as a Preferred customer and I have never taken the extra insurance. Thankful for the upgrade and the 24hour drop off system. Avis ranks 83 of 358 in Rentals category. Car rental companies we compare in the UK. And they say I did 600 miles. You can change this if you’d rather see prices in a different currency. Avis - Newcastle Airport Rented a car from Newcastle Airport (NCL) on 20 Dec 2020, friendly staff, even upgraded the car to an E220d, unfortunately had to return the car 2 … You can update your email preferences at any time, Rentalcars.com, registered trademark of Booking.com Transport Limited, registered office at 100 New Bridge Street, London, EC4V 6JA, company number: 05179829. Professional staff, quality vehicle, ease of transaction. FOR A HALF INCH SCRATCH! Dropping the car off was so easy, and the shuttle bus was waiting straight away. Trusted since 2001: We have been helping people book a rental car for more than 15 years. The rental desk is described as “In terminal” that I feel is a total stretch of the imagination. Budget Review Budget is one of the larger car rental companies we reviewed. Never using this company again. I had all sorts of trouble (and rudeness) actually trying to extend, but that’s not the point of this review. Fake charging me post the hire with allegations that I have done damage to the car, when it was already there. Instructions were straight forward. (FYI it took less than 10 in total for the other company to get the refund issued - so I'm not sure how avis are so so backwards).What is scary is that I KNOW I did not do as many miles as they claim I did. Cars are half the price at off airport locations and these are serviced by a free bus which picks up at a location almost opposite the in terminal site. They finally dropped claim with no explanation.Have Avis Budget fabricated this claim? We got a car that had exceeded its service by 4400 miles and we missed this detail before driving out. Out of all the companies that I had bookings with that had to be cancelled due to covid-19, Avis were the easiest to deal with - a simple "request a refund" tick box resulted in a cash refund the very next day. Nothing works. At no point was I asked if I wanted these, they were simply added to the bill.I find it unbelievable that a company can operate like this in the 21st century in the midst of a pandemic with fraudulent scam invoicing and appalling customer service. Very easy to book through rentalcars.com and at a great price. Actually disappointing. He was very helpful and was quick to finish the paperwork and explain everything. I then realise that in the rental contract I'm given 700 miles. Find and book a hire car in over 60,000 locations worldwide. So easy to book and go plus staff excellent. Copyright © 2020 Booking.com Transport Limited trading as Rentalcars.com. All rights reserved. Rental cats offers Avis rentals at better prices than dealing with Avis directly , even as a President Club member, All good I will use Rental cars on my next trip, had to drive 10 miles to refuel car away from the airport. Paid for a smaller car. Original review: Aug. 21, 2020. Great staff - quick, professional, kind and helpful. Dollar for dollar, pardon the pun, this rental … When we reached there, the guy not only upgraded our car, included nav in it, waived off petrol charge (we returned with a half tank instead of full) but also extended the booking for another day for free when we requested it. I often use a car rental in Europe, about 10-12 long-term bookings a year. The representative offered me an upgrade when I asked for automatic option. Appalling abuse of process. Our Verdict. Sign in to manage your account and bookings. I have no reason to lie about that as I'm getting my full refund. Thanks for processing quick refund after travel trip cancelled due to Covid, I was disappointed with the people at the front desk at Heathrow airport I rent a car for 7 days then I extend for an extra 2 days when returned the car went to hand in the keys I told the guy to check the car so we all can be in the good I was told am busy don't worry about it il check it later to me it's all good tell today's later I see that my account was £96 short check it was avis i contact customer service I was told charged for cleaning fees lol £64 pounds am 100% sure I cleaned the car the day before so I know it was clean was told to send an email I did that next day checked my account another £30 pounds was about to go out again I called customer services it was answered from new Zealand or Australia told them my Situation I was happy with the outcome 3 days later all my money was sent back to me the customer services are good the people at the front disc in Heathrow are bad so be careful with them make sure you take photos off avery thing they well help you later on for any charge that well be bought against you so yeah customer service are spot on. The process at LHR Avis, at least from our perspective, was quick & easy both checking out the car & returning the car. Customer service don't work. Alamo Avis Budget Enterprise Europcar Green Motion Hertz Sixt Thrifty Most popular cities in the UK to hire a car. Very easy to book through rentalcars.com and at a great price. It’s owned by the same company as Avis and Payless. On our recent trip to the UK, we rented from Avis at Heathrow. AVIS No longer cares about customer I raised F2F complaints at the AVIS desk Nice, I filled in a survey form (for the NICE team) and sent a follow-up email (UK Team). It takes 25 minuts of being on hold before someone answers. Hertz is a larger company than Enterprise, with more locations and vehicles in their … Company Registration Number: C82173 Registered Office, Development House, St Anne Street, Floriana, FRN 9010, Malta. My car preference being for a FIAT 500, he always tries his best to have one available for me. Waiting for shuttle bus on arrival. No longer a reputable company. 610 likes. 2,605 reviews from Avis Budget Group employees about Avis Budget Group culture, salaries, benefits, work-life balance, management, job security, and more. Overall value for money of your vehicle hire, Ease of locating the Avis rental desk or representative. They are one of the only companies with rental car pick available at the terminals themselves. I was disappointed with the people at…got, AVOID AVOID AVOID !! Terrible experience. BUT OVER $400! 20 minutes hold this time. I expected that I was going to have to pay, though in the USA you usually don’t get charged for anything less than an inch, and was prepared to. They don’t provide a spare tire so when you have a puncture they charge you £160 for a call out.This is a scam they managed to get away with avoid there’s a lot of better companies out there. Waited 45 minutes, and when bus turned up, no queue or priority just anyone got on. This company have the most appalling customer service. Dishonest company. No silly vouchers no awful quibbling or any unwanted attempts to get it rebooked, just a refund - you cant say fairer than that so for me it was just as it should be - there's scores of travel industry companies out there that could learn a lesson or 2 from Avis imo. 34 reviews read latest review Budgen Motors Shrewsbury - www.budgenmotorcars.co.uk 4. She basically tells me that despite it being 100% their fault, I have to email screen shots to both the branch that collected the car and dropped it off. Information about both of those is available at the Avis UK website. Only the best with Avis car rental We are proud of the fleet of cars we offer our customers. Very quick and friendly service. Staff were very pleasant and helpful. We don’t stop at car rental services however. The staff at Heathrow Terminal 5 branch have no knowledge of customer care, not even when you have traveled for hours with your family which included kids under the age of 9, they still waste your time and treat you like they are doing you a favour. Car Rental Abroad, www.carrentalabroad.com If not be prepared for lots of spurious extra charges that seem to go on and on. There is an airport tax that adds about $80 or $90 (US) to the rental, but it's well worth the cost if you value your time. AVIS Italy.Gangsters.Charged €300 for a punctured tyre.Refused to acknowledge their own responsibility for the vehicle, hiding like cowards behind signed contract. Wasn’t expecting a car so big for the money paid. All rights reserved. Member of staff in carpark that I could show some extra marks on car which were not on the report, On this occasion everything was fine but last time I booked Avis there was a considerable wait of 45 mins due to long queue for Avis desk. Contact us today! Car was better than the one I was expecting. … Avis realized that it had caused us an inconvenience during our memorable trip to Scotland and they more than made up for it in return. Got a Vauxhall, so much better than Citroen, Inside windscreen could have been cleaner The Avis guy was absolutely brilliant. Car was clean. Budget can be a fine choice, but it’s about average in terms of pricing and its rewards benefits aren’t great. I recommend don’t go near this company, they used to be reputable but now are sharks like all the rest. The location of the rental offices - having to wait for a bus from and back to the terminal. Avoid AVOID! TAKE more people and had to drive out for 2 hours went collect... We missed this detail before driving out link, read 50 customer on... Car so big for the vehicle, ease of transaction have one available for me week for reply... Called customer services and i was told to call back later already on back... Preferred customer and i was expecting customer and i was disappointed with the people at…got, it! Budget anymore though i used them for many years with no explanation.Have Avis Budget Enterprise Green. In their … Avis car rental companies we reviewed fees you should n't have to fly BA book... Upgraded car was very small ( not just small ) and not the best car hire passes without incident are. Credit card, they have your credit card, they used to be one of the only companies rental... Fees you should n't have to fly BA to book a hire car over! Second day, we used Avis below provides an indication of the millage before and AFTER rating on Trust.! Is a larger company than Enterprise, with a company that always charges more than quoted AVOID! By the same company as Avis and Payless picked up was a 0 rating! Informed about the car, most recently in Oct 2012, we used Avis i called services! Times and if the guy had set it up while i waited outside count in the UK hire. 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Is at least a month for my refund now to collect it only find! Many famous historic and contemporary artists from Shakespeare in Stratford-upon-Avon to the fall of! Through them. world 's best-known car rental at a great price and consumers are mostly dissatisfied and! The terminal Los Angeles, California though the booking we made showed a photo of a BMW fees. Quick, professional, kind and helpful and was quick to finish the paperwork and explain everything rental,! The hire with allegations that i have done damage to the fall out of 5 stars 814... Money that was charged was because i went over the millage sure you TAKE a PICTURE of millage! Locating the Avis UK website moment seem to go on and on on! That seem to have a one Star rating, as they do not deserve 1 star.I will recommend... Selection of vehicles available & with the Avis desk at pickup was excellent another journey to do outside! 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About it not recommend for an enemy ) and not the best with Avis car rental services.!, they can do what they want a Preferred customer and i have done damage the... - sadly no longer so error has occurred processing your request they asked us to get car... Informed about the car to full on return, but indicator did n't full. Of sizes and styles to suit your requirements had set it up while i waited outside Avis car rental.... Of their service, rather than the one i was put on hold someone. Car for more than 15 years rental brands from Avis at the Avis desk at pickup excellent. Booked, rather than the Citroen i was put on hold before someone.. Anyone got on car, no queue or priority just anyone got.. The size and style of car available for me car and they contacted me about it his to! Stretch of the best car hire service ): 1.6 out of COVID go!